Fix a Tech Problem or Learn Something New—In One Session

A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.

All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.

Things we can help with:

• Learn features of your device.

• Fix problems with your phone, tablet, or computer

• Learn Zoom, FaceTime, or other apps

• Reset passwords or login information

• Set up streaming, email, or online services

• Answer any technology questions

Best for:

✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly

Need Help More Than Once?

Many customers choose our Annual Membership which includes:

• A 90 minute RemoteGet Started Session

• Unlimited Remote Quick Support throughout the year

• Access to our library of tech guides and videos.

👉 Learn about the Annual Membership

How Your Session Works

1. Purchase the One Hour Remote session

2. Choose a time to schedule

3. A Tech Concierge calls you and connects securely to your device.

What customers are saying about their session:

“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz

Unlimited Tech Help—for the Whole Year

Friendly, remote tech support and training whenever you need it.

Starting from $20/month (billed annually).

$240/year/ $360/year for couples

Our U.S.-based Tech Concierges start with a simple phone call, then connect through a secure screen share to help fix problems, install apps, and teach you how to use your technology and avoid online scams.

No tech experience required-we’ll guide you every step of the way.

What’s Included in Your Annual Membership

✔ One 90 Minute Remote “Get Started” Session

• A personalized session to help you learn how to use your device, solve issues and learn what you want to do.

✔ Unlimited Remote Quick Support

• Need help fast? Get unlimited support sessions up to 30 minutes each for everyday tech questions.

✔ Rapid Responses when you Need Help

• When you have that quick question, we’re here to help.

✔ Help With All Your Devices

• Smart phones, tablets, laptops, computers, apps, Alexa and printers.

✔ Unlimited Access to our Learning Library

• Hundreds of easy step-by-step guides and videos you can access anytime.

✔ Couples Membership Available

• Both people in a household can receive support.

Best For

✔ People who want help throughout the year
✔ Families buying tech support for a parent
✔ Anyone who wants quick answers whenever tech issues come up

Things we can Help With

• Fixing problems with phones, computers, or tablets

• Learning how to use your device better.

• Staying safe online and avoid scams.

• Learning Zoom, FaceTime and other apps—even Chat GPT!

• Recovering or resetting forgotten login information

• Answering everyday tech questions.

No question is too small or too simple

How it Works

1. Purchase the membership.

2. Schedule your 90 minute Get Started Session.

3. Call or request Quick Support anytime during the year.

4. Access the library of content anytime.

Only need help once? If you have just one specific issue, you can purchase a One Hour Session.

But, if you expect to need help more than once, the Annual Membership provides much better value.

Peace of Mind for Families

Many memberships are purchased by adult children who want their parents to have trusted tech help available whenever they need it.

Instead of struggling or feeling frustrated, your loved one can simply call their Tech Concierge.

Buying for a Client, or Organization?

Contact us about enterprise memberships, which include onboarding materials, group lessons, and reporting.

If you are purchasing a membership on behalf of your clients, contact us here.