Finally, Someone your Parents Can Call for Tech Help.
Give your loved ones access to friendly, patient U.S. based tech experts who can help them learn new skills, fix problems and stay safe online—while giving you peace of mind.
All support is remote. We start with a phone call and securely connect to your loved one’s device (with their permission) so we can see what they see and help right away.
Choose the help that’s right for your loved one
One-Time Tech Help
One Hour Remote Session
Best if they have one issue or question or want to try the service.
One Hour remote support session.
Fix problems or learn something new.
Help with smartphones, tablets or computers.
Fix a Tech Problem or Learn Something New—In One Session
A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.
All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.
Things we can help with:
Learn features of your device.
Fix problems with your phone, tablet, or computer
Learn Zoom, FaceTime, or other apps
Reset passwords or login information
Set up streaming, email, or online services
Answer any technology questions
Best for:
✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly
Need Help More Than Once?
Many customers choose our Annual Membership which includes:
A 90 minute RemoteGet Started Session
Unlimited Remote Quick Support throughout the year
Access to our library of tech guides and videos.
👉 Learn about the Annual Membership
How Your Session Works
Purchase the One Hour Remote session
Choose a time to schedule
A Tech Concierge calls you and connects securely to your device.
What customers are saying about their session:
“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz
On-Going Tech Help
Annual Membership
Perfect for families who want their loved ones to have trusted tech help available all year long.
Starting at $20/month (billed annually)
$240/year for individual $360/year for couples
Includes:
90 minute remote Get Started Session
Unlimited Quick Support (30 minutes or less)
Unlimited Rapid Responses (quick, on the spot help)
Free Unlimited access to hundreds of how-to guides and videos available on-demand
Unlimited Tech Help—for the Whole Year
Friendly, remote tech support and training whenever you need it.
Starting from $20/month (billed annually).
$240/year/ $360/year for couples
Our U.S.-based Tech Concierges start with a simple phone call, then connect through a secure screen share to help fix problems, install apps, and teach you how to use your technology and avoid online scams.
No tech experience required-we’ll guide you every step of the way.
What’s Included in Your Annual Membership
✔ One 90 Minute Remote “Get Started” Session
A personalized session to help you learn how to use your device, solve issues and learn what you want to do.
✔ Unlimited Remote Quick Support
Need help fast? Get unlimited support sessions up to 30 minutes each for everyday tech questions.
✔ Rapid Responses when you Need Help
When you have that quick question, we’re here to help.
✔ Help With All Your Devices
Smart phones, tablets, laptops, computers, apps, Alexa and printers.
✔ Unlimited Access to our Learning Library
Hundreds of easy step-by-step guides and videos you can access anytime.
✔ Couples Membership Available
Both people in a household can receive support.
Best For
✔ People who want help throughout the year
✔ Families buying tech support for a parent
✔ Anyone who wants quick answers whenever tech issues come up
Things we can Help With
Fixing problems with phones, computers, or tablets
Learning how to use your device better.
Staying safe online and avoid scams.
Learning Zoom, FaceTime and other apps—even Chat GPT!
Recovering or resetting forgotten login information
Answering everyday tech questions.
No question is too small or too simple
How it Works
Purchase the membership.
Schedule your 90 minute Get Started Session.
Call or request Quick Support anytime during the year.
Access the library of content anytime.
Only need help once? If you have just one specific issue, you can purchase a One Hour Session.
But, if you expect to need help more than once, the Annual Membership provides much better value.
Peace of Mind for Families
Many memberships are purchased by adult children who want their parents to have trusted tech help available whenever they need it.
Instead of struggling or feeling frustrated, your loved one can simply call their Tech Concierge.
Buying for a Client, or Organization?
Contact us about enterprise memberships, which include onboarding materials, group lessons, and reporting.
If you are purchasing a membership on behalf of your clients, contact us here.
How Candoo Helps Your Loved One-and You!
For your loved one:
✔ Friendly, easy to understand, patient tech experts.
✔ Help using phones, tablets and computers.
✔ Support learning video calling, streaming and online services.
✔ Help avoiding scams and staying safe online.
✔ More confidence using technology independently.
✔ Connecting with healthcare professionals
For You:
✔ No more troubleshooting tech over the phone
✔ Peace of mind knowing help is available
✔ Faster solutions to tech problems
✔ Support from experts experienced with older adults
✔ More time to focus on what matters
No question is too small.
We support smart phones, tablets, laptops, desktop computers, apps, printers & Alexa.
Give your loved ones the confidence to use technology and give yourself peace of mind, knowing trusted help is always available.
How it Works When You Buy for Someone Else
Purchase a session or membership.
Enter your loved one’s contact information.
We contact them to schedule their session.
Safe and Secure Support
U.S.-based Tech Concierges
Secure remote screen sharing
No access to devices without permission
Experienced working with older adults
Calls recorded for safety and quality control
We follow HIPPA guidelin
Finally, someone your parents can call for tech help!
“I can get the help I need without leaving home. The technicians listen carefully, solve the problem, and explain everything to me.”
“I like that when I have a problem, I can call and get same-day help. Candoo Tech makes me feel secure, and I love that.”