Finally, Someone your Parents Can Call for Tech Help.
Give your loved ones access to friendly, patient U.S. based tech experts who can help them learn new skills, fix problems and stay safe online—while giving you peace of mind.
All support is remote. We start with a phone call and securely connect to your loved one’s device (with their permission) so we can see what they see and help right away.
Choose the help that’s right for your loved one
One-Time Tech Help
One Hour Remote Session
Best if they have one issue or question or want to try the service.
One Hour remote support session.
Fix problems or learn something new.
Help with smartphones, tablets or computers.
On-Going Tech Help
Annual Membership
Perfect for families who want their loved ones to have trusted tech help available all year long.
Starting at $20/month (billed annually)
$240/year for individual $360/year for couples
Includes:
90 minute remote Get Started Session
Unlimited Quick Support (30 minutes or less)
Unlimited Rapid Responses (quick, on the spot help)
Free Unlimited access to hundreds of how-to guides and videos available on-demand
How Candoo Helps Your Loved One-and You!
For your loved one:
✔ Friendly, easy to understand, patient tech experts.
✔ Help using phones, tablets and computers.
✔ Support learning video calling, streaming and online services.
✔ Help avoiding scams and staying safe online.
✔ More confidence using technology independently.
✔ Connecting with healthcare professionals
For You:
✔ No more troubleshooting tech over the phone
✔ Peace of mind knowing help is available
✔ Faster solutions to tech problems
✔ Support from experts experienced with older adults
✔ More time to focus on what matters
No question is too small.
We support smart phones, tablets, laptops, desktop computers, apps, printers & Alexa.
Give your loved ones the confidence to use technology and give yourself peace of mind, knowing trusted help is always available.
How it Works When You Buy for Someone Else
Purchase a session or membership.
Enter your loved one’s contact information.
We contact them to schedule their session.
Safe and Secure Support
U.S.-based Tech Concierges
Secure remote screen sharing
No access to devices without permission
Experienced working with older adults
Calls recorded for safety and quality control
We follow HIPPA guidelin
Finally, someone your parents can call for tech help!
“I can get the help I need without leaving home. The technicians listen carefully, solve the problem, and explain everything to me.”
“I like that when I have a problem, I can call and get same-day help. Candoo Tech makes me feel secure, and I love that.”