One Hour Remote Session
One Hour Remote Session
Fix a Tech Problem or Learn Something New—In One Session
A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.
All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.
Things we can help with:
Learn features of your device.
Fix problems with your phone, tablet, or computer
Learn Zoom, FaceTime, or other apps
Reset passwords or login information
Set up streaming, email, or online services
Answer any technology questions
Best for:
✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly
Need Help More Than Once?
Many customers choose our Annual Membership which includes:
A 90 minute RemoteGet Started Session
Unlimited Remote Quick Support throughout the year
Access to our library of tech guides and videos.
👉 Learn about the Annual Membership
How Your Session Works
Purchase the One Hour Remote session
Choose a time to schedule
A Tech Concierge calls you and connects securely to your device.
What customers are saying about their session:
“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz