Candoo Tech
The freedom to stay independent, safe & engaged at home.

FAQ

 

FAQs

 

What is Candoo?

 

Candoo Tech gives older adults the freedom to stay independent, safe and engaged by providing technology support and training designed specifically for older customers. We come to your home to fix what’s broken, advise you on and set up new devices and teach you how to use your technology. We communicate clearly with our clients and, if they choose, with their adult children or caregivers.


Is Candoo available in my area?

 

Currently Candoo is only available in the NY area. We will be expanding soon. If you are interested in having Candoo come to your neighborhood, please contact us here.


What are your hours?

 

Currently, tech support services are available Monday-Friday from 9am-6pm. If you have a question or problem after hours, please email us at support@candoo.com or call us and leave a message at 646-758-6606.


Do I have to become a member to use Candoo?

 

Our first visit is $50. After that, we charge you an annual membership fee which gives you access to unlimited phone and remote support and 2 in-home visits a year.


What if I don’t know what is wrong?

 

Don’t worry. We’ll help you troubleshoot and identify the problem and how we can help you when you call or email us.


Will I have the same Tech Concierge each time?

 

We will do our best to make sure that the same Tech Concierge visits you each time. While we can’t always guarantee this, we know that it’s often easier to talk to someone who already is familiar with your tech needs.


I’m a caregiver or adult child. Can I book a service for my Mom or Dad?

 

Yes, absolutely. Feel free to give us a call or email us and we will walk you through our service and set up an appointment. We keep you informed each step of the way.


How do I book a group lesson?

 

Simple! We love teaching groups of friends and neighbors together. Email us at support@candootech.com or call 646-758-6606 to work out details.