Personalized Tech Support for Older Adults
Candoo Tech’s specially trained, friendly support team can help you or your loved ones feel more comfortable using your technology and fix what’s not working. Get support on your smart phone, tablet, computer, printer and Alexa.
Why Choose Candoo Tech?
We are one of the only tech companies to offer both tech support and lessons to help you learn something new and fix what’s not working.
We specialize in helping older adults.
Our Tech Concierges are all U.S. based and specially trained-they feel like family!
We remember who you are and what you enjoy to do and provide personalized recommendations.
You can call us if you are worried about getting scammed and we’ll teach you how to stay safe online.
Fix a Tech Problem or Learn Something New—In One Session
A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.
All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.
Things we can help with:
Learn features of your device.
Fix problems with your phone, tablet, or computer
Learn Zoom, FaceTime, or other apps
Reset passwords or login information
Set up streaming, email, or online services
Answer any technology questions
Best for:
✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly
Need Help More Than Once?
Many customers choose our Annual Membership which includes:
A 90 minute RemoteGet Started Session
Unlimited Remote Quick Support throughout the year
Access to our library of tech guides and videos.
👉 Learn about the Annual Membership
How Your Session Works
Purchase the One Hour Remote session
Choose a time to schedule
A Tech Concierge calls you and connects securely to your device.
What customers are saying about their session:
“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz
Our Tech Concierges will teach you how to use your technology, fix what’s broken, install software, and be there to answer quick questions throughout the year.
The annual membership for consumers includes two (2) 90-minute sessions (3 for couples) plus unlimited Quick Support (30 minutes or less) for whatever you need. No question is too “dumb” or too small. Find out what’s covered in Quick Support here.
If you are purchasing a membership on behalf of your clients, contact us here.
*Enterprise memberships include group lessons, onboarding materials and reporting and data analytics.
Some examples of what you can use our Online Membership for:
Fixing issues with your phone, computer, or tablet, or other technology
Onboarding materials and reporting
Learning something fun, like how to Zoom, stream shows and movies, and play games online
Discovering something that helps you, like how to order groceries and medicine online and talk to your doctor over video
Recovering or resetting forgotten login information
Getting any questions answered that you have about the internet, social media, or technology
What customers are saying about the Online Membership:
“It’s changed my life! I’m such a non-tech person, and I’ve always used my grandkids to help me with the computer, telephone, and web issues. Candoo Tech fixed my technology and recommended and installed a device to keep my computer safe. It’s my personal tech service. Plus, they taught me how to use a program I never benefited from because I wasn’t using it right. Wonderful service!” —Pat M.
“It was excellent. Not only did it solve the immediate problem I had, but I also learned from it. I felt that this was the beginning, for me, of being able to learn more about technology and gradually make these solutions my own so that as I learn more, I can solve my own tech problems. Much needed help and very kindly given.” —Ann O.
“My visit with my Tech Concierge, Zain, was great! We went over so many things, and he helped write notes for me to follow so I could learn…he is patient and really easy to understand. My daughter is really happy as I don’t have to ask her for help anymore. I think this is a wonderful experience.” —Edythe M.
How Candoo Tech Can Help
Learn something that you’re interested in like how stream movies and music and play games online.
Learn how to Zoom or FaceTime with your family and friends.
Fix an issue with your phone, computer, or tablet, or other technology
Learn the basics of how to use your smartphone or tablet
Learn something that helps you, like how to order groceries and medicine online and talk to your doctor over video
Make sure you are staying safe online
For Charlotte, managing passwords was a growing concern. She had been keeping all her passwords in a notebook, carrying it around wherever she went. But the fear of losing it or having it stolen lingered in the back of her mind.
“I thought I needed a password manager,” Charlotte shared, “I had been thinking about it for over a year. I talked to my family, got their input, but I wasn’t sure where to start.”
She scheduled a 90 minute one-on-one session done remotely with a specialized Tech Concierge dedicated to understanding her needs and addressing her fears. They were so patient with me,” Charlotte recalled. “Even when I got frustrated, they explained things clearly and walked me through every step. I felt supported the whole time.”