Personalized Tech Support for Older Adults
Candoo Tech’s specially trained, friendly support team can help you or your loved ones feel more comfortable using your technology and fix what’s not working. Get support on your smart phone, tablet, computer, printer and Alexa.
Why Choose Candoo Tech?
We are one of the only tech companies to offer both tech support and lessons to help you learn something new and fix what’s not working.
We specialize in helping older adults.
Our Tech Concierges are all U.S. based and specially trained-they feel like family!
We remember who you are and what you enjoy to do and provide personalized recommendations.
You can call us if you are worried about getting scammed and we’ll teach you how to stay safe online.
Fix a Tech Problem or Learn Something New—In One Session
A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.
All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.
Things we can help with:
Learn features of your device.
Fix problems with your phone, tablet, or computer
Learn Zoom, FaceTime, or other apps
Reset passwords or login information
Set up streaming, email, or online services
Answer any technology questions
Best for:
✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly
Need Help More Than Once?
Many customers choose our Annual Membership which includes:
A 90 minute RemoteGet Started Session
Unlimited Remote Quick Support throughout the year
Access to our library of tech guides and videos.
👉 Learn about the Annual Membership
How Your Session Works
Purchase the One Hour Remote session
Choose a time to schedule
A Tech Concierge calls you and connects securely to your device.
What customers are saying about their session:
“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz
How Candoo Tech Can Help
Learn something that you’re interested in like how stream movies and music and play games online.
Learn how to Zoom or FaceTime with your family and friends.
Fix an issue with your phone, computer, or tablet, or other technology
Learn the basics of how to use your smartphone or tablet
Learn something that helps you, like how to order groceries and medicine online and talk to your doctor over video
Make sure you are staying safe online
For Charlotte, managing passwords was a growing concern. She had been keeping all her passwords in a notebook, carrying it around wherever she went. But the fear of losing it or having it stolen lingered in the back of her mind.
“I thought I needed a password manager,” Charlotte shared, “I had been thinking about it for over a year. I talked to my family, got their input, but I wasn’t sure where to start.”
She scheduled a 90 minute one-on-one session done remotely with a specialized Tech Concierge dedicated to understanding her needs and addressing her fears. They were so patient with me,” Charlotte recalled. “Even when I got frustrated, they explained things clearly and walked me through every step. I felt supported the whole time.”