Fix a Tech Problem or Learn Something New—In One Session

A one hour remote session with a friendly U.S. Tech Concierges to learn something new or fix problems your smart phone, computer, or tablet.

All sessions are remote. We start with a phone call and securely connect to your device (with your permission) so we can see what you see and help right away.

Things we can help with:

• Learn features of your device.

• Fix problems with your phone, tablet, or computer

• Learn Zoom, FaceTime, or other apps

• Reset passwords or login information

• Set up streaming, email, or online services

• Answer any technology questions

Best for:

✔ Fixing one specific tech problem
✔ Learning how to do something new
✔ Getting expert help quickly

Need Help More Than Once?

Many customers choose our Annual Membership which includes:

• A 90 minute RemoteGet Started Session

• Unlimited Remote Quick Support throughout the year

• Access to our library of tech guides and videos.

👉 Learn about the Annual Membership

How Your Session Works

1. Purchase the One Hour Remote session

2. Choose a time to schedule

3. A Tech Concierge calls you and connects securely to your device.

What customers are saying about their session:

“Ben made a huge effort to get my mom on her iPad quickly so she could join in my daughter’s graduation ceremony. He was patient and calm which I really appreciated. I know my mom did too. Thank you so much for the excellent help!” —Liz

Our Tech Concierges will teach you how to use your technology, fix what’s broken, install software, and be there to answer quick questions throughout the year.

The annual membership for consumers includes two (2) 90-minute sessions (3 for couples) plus unlimited Quick Support (30 minutes or less) for whatever you need. No question is too “dumb” or too small. Find out what’s covered in Quick Support here.

If you are purchasing a membership on behalf of your clients, contact us here.

*Enterprise memberships include group lessons, onboarding materials and reporting and data analytics.

Some examples of what you can use our Online Membership for:

• Fixing issues with your phone, computer, or tablet, or other technology

• Onboarding materials and reporting

• Learning something fun, like how to Zoom, stream shows and movies, and play games online

• Discovering something that helps you, like how to order groceries and medicine online and talk to your doctor over video

• Recovering or resetting forgotten login information

• Getting any questions answered that you have about the internet, social media, or technology

What customers are saying about the Online Membership:

“It’s changed my life! I’m such a non-tech person, and I’ve always used my grandkids to help me with the computer, telephone, and web issues. Candoo Tech fixed my technology and recommended and installed a device to keep my computer safe. It’s my personal tech service. Plus, they taught me how to use a program I never benefited from because I wasn’t using it right. Wonderful service!” —Pat M.

“It was excellent. Not only did it solve the immediate problem I had, but I also learned from it. I felt that this was the beginning, for me, of being able to learn more about technology and gradually make these solutions my own so that as I learn more, I can solve my own tech problems. Much needed help and very kindly given.” —Ann O.

“My visit with my Tech Concierge, Zain, was great! We went over so many things, and he helped write notes for me to follow so I could learn…he is patient and really easy to understand. My daughter is really happy as I don’t have to ask her for help anymore. I think this is a wonderful experience.” —Edythe M.